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FAQs for

See below for more on the different plan features, how the lottery process works, and other frequently asked questions to help you get started.

See below for more on the different plan features, how the lottery process works, and other frequently asked questions to help you get started.

To sign up a corporate account, please submit a form on our "Sign Up" page. Once completed, you will receive an Account Creation email. From there, you should be good to go!

Adding season tickets is a breeze. Our web app allows you to directly input season ticket information when creating a lottery, or copy & pasting ticketing information from another document.

The season ticket lottery works in different ways depending on the plan you have. However, overall the lottery when running will email groups of participants at randomized times when their pick window is open. Once pick windows are open, users have the ability to go to their AllSeater dashboard to view, claim, & confirm all tickets still available in a lottery.

Priority groups come with the VIP or Box Suite plan and they are an extra feature to lotteries. With priority groups, Admins can bucket sets of users into ranked tiers to give them additional preference when a lottery runs. The higher the priority group, the sooner you will receive your "pick window" email.

Tickets are still sent through your ticket partner platform. However, with AllSeater Admins & participants are both notified when tickets are ready to send to users leading up to the event date. Once tickets are sent, you can update the ticket status in AllSeater & an additional notification will be sent.

AllSeater provides a plethora of options for tickets that go unclaimed during a lottery. Tickets can go into a "Free-For-All" state so anybody can claim, go into "Hold" state to be used at another time, or re-distributed to our vast network of donation partners.

How do I set up a corporate ticket management account?

To sign up a corporate account, please submit a form on our "Sign Up" page. Once completed, you will receive an Account Creation email. From there, you should be good to go!

How do I add season tickets for my company?

Adding season tickets is a breeze. Our web app allows you to directly input season ticket information when creating a lottery, or copy & pasting ticketing information from another document.

How does the season ticket lottery work?

The season ticket lottery works in different ways depending on the plan you have. However, overall the lottery when running will email groups of participants at randomized times when their pick window is open. Once pick windows are open, users have the ability to go to their AllSeater dashboard to view, claim, & confirm all tickets still available in a lottery.

What are priority groups?

Priority groups come with the VIP or Box Suite plan and they are an extra feature to lotteries. With priority groups, Admins can bucket sets of users into ranked tiers to give them additional preference when a lottery runs. The higher the priority group, the sooner you will receive your "pick window" email.

How do I send tickets to employees?

Tickets are still sent through your ticket partner platform. However, with AllSeater Admins & participants are both notified when tickets are ready to send to users leading up to the event date. Once tickets are sent, you can update the ticket status in AllSeater & an additional notification will be sent.

What happens to unused season tickets?

AllSeater provides a plethora of options for tickets that go unclaimed during a lottery. Tickets can go into a "Free-For-All" state so anybody can claim, go into "Hold" state to be used at another time, or re-distributed to our vast network of donation partners.

Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.

Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.

We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.

At the moment, the only way to add additional information to invoices is to add the information to the workspace's name.

Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.

You can change the email address associated with your account by going to untitled.com/account from a laptop or desktop.

Is there a free trial available?

Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.

Can I change my plan later?

Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.

What is your cancellation policy?

We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.

Can other info be added to an invoice?

At the moment, the only way to add additional information to invoices is to add the information to the workspace's name.

How does billing work?

Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.

How do I change my account email?

You can change the email address associated with your account by going to untitled.com/account from a laptop or desktop.

To create an account you must be invited to the AllSeater platform. Upon receiving an invitation email, there will be a link to create your account that pairs you with the organization that invited you.

To participate in a lottery, you must be part of an organization who has season tickets. Once a lottery is created and started, you will receive notice that you are a part of the lottery. If you've found that you were not included in a certain lottery, please reach out to your organization Admin.

To access tickets that you've won, look out for email updates from your Admin. They will disburse your tickets the week leading up to an event. Don't forget to "Confirm" your tickets in the AllSeater platform, so the Admin will get notified to send your tickets.

To add friends to lotteries, please reach out to your Admin. They are the only users that can invite new participants to AllSeater.

Admins should send your tickets about 3 days leading up to the event start date.

If you can't attend an event, don’t worry. Simply go to your AllSeater dashboard and reject tickets that were once claimed. Try to do this as soon as possible, so your Admin has the utmost time to redistribute tickets properly.

How do I create an account?

To create an account you must be invited to the AllSeater platform. Upon receiving an invitation email, there will be a link to create your account that pairs you with the organization that invited you.

How do I participate in a lottery?

To participate in a lottery, you must be part of an organization who has season tickets. Once a lottery is created and started, you will receive notice that you are a part of the lottery. If you've found that you were not included in a certain lottery, please reach out to your organization Admin.

How do I access tickets I've won?

To access tickets that you've won, look out for email updates from your Admin. They will disburse your tickets the week leading up to an event. Don't forget to "Confirm" your tickets in the AllSeater platform, so the Admin will get notified to send your tickets.

Can I add my friends to lotteries?

To add friends to lotteries, please reach out to your Admin. They are the only users that can invite new participants to AllSeater.

When do I receive tickets?

Admins should send your tickets about 3 days leading up to the event start date.

What if I can't attend an event?

If you can't attend an event, don’t worry. Simply go to your AllSeater dashboard and reject tickets that were once claimed. Try to do this as soon as possible, so your Admin has the utmost time to redistribute tickets properly.

To register your non-profit, please sign up and make sure you choose the "Non-profit" form so we are properly notified. A member of our team will reach out once we receive your information.

When there are tickets available, you will receive an email notification to reach out to your Admin partner. They will facilitate the transferring of tickets.

Once there are tickets to access, you should be able to view them from your organization partners ticketing service.

How do I register my non-profit to receive tickets?

To register your non-profit, please sign up and make sure you choose the "Non-profit" form so we are properly notified. A member of our team will reach out once we receive your information.

How am I notified when my non-profit receives tickets?

When there are tickets available, you will receive an email notification to reach out to your Admin partner. They will facilitate the transferring of tickets.

How do I access tickets that have been donated to us?

Once there are tickets to access, you should be able to view them from your organization partners ticketing service.

You can! Please reach out to our team by filling out the sign up form and choosing the "Teams & Venues" option. Our sales team will be in touch.

AllSeater is available to anyone who wants to better manage the hassle of season tickets!

To sign up, simply fill out our sign up form and a member of our team will be in touch.

Can I offer AllSeater to our Season Ticket holders?

You can! Please reach out to our team by filling out the sign up form and choosing the "Teams & Venues" option. Our sales team will be in touch.

Is AllSeater available to all Season Ticket holders?

AllSeater is available to anyone who wants to better manage the hassle of season tickets!

How do I sign up to become an AllSeater partner?

To sign up, simply fill out our sign up form and a member of our team will be in touch.